Our People

Since its beginning, New Avenues has been guided by one very simple principle: customer service.  We believe that our clients are entitled to the best service possible.  Our ability to satisfy this goal depends largely on New Avenues greatest asset—its people.

Our staff takes pride in the New Avenues organization and derives satisfaction in work well done. Our employees are friendly, cooperative, compassionate, competent and responsible people with a mutual commitment to excellence. This contributes to the unique culture at New Avenues that puts the needs of our members first.  Indeed, our employees work here because they share wholeheartedly in our mission and are committed in the goals and success of New Avenues. 

We Live our Values  

We are committed to:

  • Upholding the integrity and trust upon which we were founded;

  • Training and supporting our valued team of employees;  

  • Respecting the professionalism of providers;

  • Maintaining the privacy and confidentiality of all members whom we serve;

  • A belief in the strength of the individual and the family; viewing each individual as having capacity for resolving issues within one’s work, family, and social context;

  • Offering the public a broad range of choice, expertise, and trust of the professionals credentialed and approved to participate in the Network;  

  • Delivering service and high degree of satisfaction at all levels of interaction through compassionate, personalized, and respectful business relations;

  • Responsible, timely, reasonable, and honest handling of claims, authorizations, and fees;

  • Ethical clinical case management under the direction of a psychiatrist; with input and review by a formal committee of professionals from the region; maintaining the highest professional standards of our profession.

  • Establishing relationships, partnerships, and collegiality with whomever we work such that the goals of our many stakeholders are accomplished through association with us.

Leadership

Board

Chairman Emeritus:  Dot Feldman, LCSW, MBA, Founder, New Avenues, Inc.

Chairman:  Michael Carr, MBA

Secretary:  Kay Grask, LCSW, Founder

Treasurer:  Anthony Berardi, Ph.D., HSPP,  Founder, Private Practice

Chief Executive Officer: Jennifer Pickering

Medical Director: Kearn Hinchman, DO

Credentialing and Quality Improvement Committee

Kearn Hinchman, DO, Medical Director, Chairman, Private Practice

Jonathan Graber, NP, Oaklawn Psychiatric Center

Geoffrey Samora, LCSW, F. Geoffrey Samora & Associates

Hugh Van Auken, PhD., HSPP, Private Practice

Kiley Ramer, BCBA, Owner, Horizon Behavioral Consulting Inc

Jennifer Pickering, New Avenues - Chief Executive Officer

Mary Rininger, New Avenues - Credentialing Specialist

Robin Staples, New Avenues - Administrative Coordinator of Care Management Services and Provider Relations